ISO/IEC 20000:2018 Lead Auditor Certification Course and Training

• Management System Terms: Learn essential terminology used in management system standards, ensuring a clear understanding and effective communication during ISO 20000 audits and ITSM implementation.
• Service Management Terms: Understand key service management vocabulary, enabling you to navigate ISO 20000 processes, perform audits accurately, and apply best practices in your ISO/IEC 20000 Lead Auditor training.

• Organization & Environment: Gain insights into understanding an organization’s structure, environment, and internal/external factors, crucial for effective ISO 20000 course application and ITSM auditing.
• Stakeholder Requirement: Learn to identify and analyze stakeholder expectations and requirements, ensuring ISO 20000 compliance and aligning services with business objectives.
• SMS Scope Definition: Define the boundaries and applicability of the Service Management System (SMS) for accurate and focused ISO 20000 audits and service management practices.
• Service Management System: Explore systems for managing IT services efficiently, applying ISO 20000 standards to improve service delivery and organizational performance during ISO 20000 training.

• Service Management: Understand how leadership drives effective service management, ensuring alignment with organizational goals and ISO 20000 standards during ISO 20000 lead auditor training.
• Strategic Efforts: Learn to plan and implement strategies that address objectives, fostering continuous improvement and compliance in your ISO 20000 certification.
• Objective Setting: Master the process of defining clear, measurable objectives for IT services, aligning with ISO/IEC 20000 certification requirements.
• Planning for Objectives: Develop actionable plans to achieve defined objectives, ensuring that service management practices meet ISO 20000 standards and audit expectations.
• SMS Design: Gain insights into designing a robust Service Management System, integrating leadership guidance and ISO 20000 best practices for effective auditing and service delivery.

• Leadership & Commitment: Understand the role of leadership in driving risk and opportunity management, ensuring dedication to achieving ISO 20000 certification and effective IT service outcomes.
• Policy Overview: Learn the fundamentals of IT service management policies, aligning organizational practices with ISO 20000 requirements.
• Service Management Policy: Develop and formulate a comprehensive service management policy, supporting consistent implementation of ISO 20000 standards across the organization.
• Policy Communication: Explore effective ways to communicate service management policies to stakeholders, ensuring clarity, compliance, and audit readiness in your ISO 20000 lead auditor course.
• Roles & Responsibilities: Define and assign clear roles, responsibilities, and authorities within the organization, promoting accountability and alignment with ISO 20000 standards and ITSM best practices.

• Resource Allocation: Learn to allocate resources effectively to support IT services, ensuring ISO 20000 compliance and efficient Service Management System operations during your ISO/IEC 20000 Lead Auditor training.
• Capability Development: Understand how to develop organizational and individual capabilities to meet service management objectives and ISO/IEC 20000 certification requirements.
• Awareness & Training: Promote awareness and understanding of ISO 20000 standards among team members, enhancing competence and audit readiness.
• Information Exchange: Explore best practices for effective communication and information sharing within the Service Management System, supporting ISO 20000 course objectives.
• Recorded Data Management: Learn to generate, revise, and manage documented information systematically, ensuring accuracy, traceability, and compliance with ISO 20000 certification standards.
• SMS Documentation: Understand the creation and maintenance of documented information for the Service Management System, facilitating effective audits and ISO/IEC 20000 certification readiness.

• Operations Planning & Control: Plan and control IT service operations effectively, ensuring ISO 20000 certification requirements are met and services are delivered reliably within your ISO 20000 lead auditor training.
• Service Portfolio: Manage the complete portfolio of IT services, including planning, delivery, and lifecycle control, aligned with ISO 20000 standards and ITSM best practices.
• Service Catalogue & Assets: Oversee service catalogue management, asset tracking, and configuration management to ensure accurate records and ISO 20000 compliance.
• Relationships & Agreements: Handle business relationships, service levels, and supplier management to meet stakeholder expectations and maintain audit readiness for ISO/IEC 20000 certification.
• Supply & Demand Management: Manage budgeting, accounting, service demand, and capacity planning to optimize resources and ensure consistent service performance according to ISO 20000 certification practices.
• Service Design, Build & Transition: Implement change, release, and deployment management processes to design, build, and transition services effectively while adhering to ISO 20000 standards.
• Resolution & Fulfillment: Manage incidents, service requests, and problems efficiently, ensuring timely resolution and continuous improvement in line with ISO 20000 certification objectives.
• Service Assurance: Ensure service availability, continuity, and information security, maintaining compliance with ISO 20000 certification requirements and supporting reliable IT service delivery.

• Monitoring & Measurement: Learn to monitor, measure, analyze, and evaluate IT service performance, ensuring continuous improvement and alignment with ISO 20000 certification standards during ISO 20000 certification.
• Internal Audit: Understand the process of conducting internal audits, identifying gaps, and ensuring compliance with ISO 20000 standards for effective Service Management System operation.
• Management Review: Gain skills to perform management reviews, assess performance, and make informed decisions to enhance IT service management and meet ISO 20000 lead auditor course requirements.
• Service Reporting: Develop comprehensive service reports that provide insights into performance, compliance, and improvement opportunities, supporting ISO 20000 certification and audit readiness.

• Nonconformity & Corrective Action: Learn to identify nonconformities, implement corrective actions, and ensure compliance with ISO 20000 standards, enhancing the effectiveness of your ISO 20000 lead auditor certification training.
• Continual Improvement: Understand the principles and practices of continual improvement, driving ongoing enhancements in IT service management and supporting successful ISO 20000 certification outcomes.

This ISO 20000 course spans 3 days (24 hours), providing an intensive learning experience covering all aspects of ISO 20000 standards and auditing practices.

Available as online live sessions with interactive workshops, or classroom training (for corporate groups), ensuring hands-on experience for ISO/IEC 20000 certification readiness.

Participants should have basic ITSM knowledge or experience, preferably prior exposure to ISO 20000 or ISO management system standards, to maximize the benefits of this ISO/IEC 20000 lead auditor certification course.

As ISO 20000 certification course and training materials, participants receive comprehensive study guides, templates, checklists, and, including top non-conformity lists, designed to support ISO 20000 certification.

Certification is awarded based on a 90-minute multiple-choice exam with 40 questions. Passing requires 65% or higher, testing knowledge of ISO 20000 standards, auditing principles, and service management practices.

Upon successful completion, candidates earn the ISO/IEC 20000 Lead Auditor Certification, internationally recognized for validating expertise in IT service management auditing and supporting career advancement globally.

Participants gain post-training support, including access to an expert community, discussion forums, and additional reference materials to ensure ongoing skill development and audit readiness for ISO 20000 certification.